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Customer Service & Inside Sales Specialist

Calgary, AB

WHO WE ARE

As a leading seed supplier, Millborn offers a vertically integrated supply chain, a robust seed lineup, and an unmatched support team. Our expertise enables us to positively impact the land today and for generations to come.

Since 1987, Millborn has been committed to being the single source for any seed need, no matter our customers’ goals. We proudly serve a diverse range of seed needs throughout North America.

Team Millborn consists of individuals dedicated to doing the right thing, without exception. We are authentic, genuine, and continually strive for excellence in everything we do.

POSITION OVERVIEW

The Customer Service & Inside Sales Specialist – Millborn Canada is a critical part of our Canadian support team, owning order management to deliver a strong, reliable customer experience to support overall growth. This role works directly with the sale team, retail customers, and dealers to ensure every interaction is handled with accuracy, urgency, and a high level of service.

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Key Responsibilities

  • Work closely with the Location Manager, sales team members, dealers, and customers to support sales growth and maintain strong business relationships
  • Serve as the trusted first point of contact for walk-in customers and all inbound calls, providing product information, pricing, availability, order support, and maintaining exceptional customer service
  • Work within an order management system and e-commerce site to manage execution on all sales orders from order entry through fulfillment ensuring accuracy, timely processing, and customer satisfaction
  • Provide operational support to the sales team on back-end functions by coordinating product availability, providing order status updates, obtaining and communicating freight quotes and tracking shipments
  • Oversee Canada orders on daily basis responding promptly to customers’ and dealers’ inquiries and coordinating order-related activities
  • Act as a key liaison between supply chain, sales and manufacturing teams to anticipate production needs, identify potential supply or operational issues and address them promptly to enable its timely resolution
  • Report on customer concern, complaints and operational issues to the Location Manager and recommendations on appropriate response actions
  • During peak season (January through May), coordinate daily with warehouse manager to ensure production schedules align with customer demand and fulfillment timelines
  • Support seasonal procurement activities by monitoring inventory levels, identifying replenishment needs, issuing purchase orders, tracking estimated arrival dates.
  • Assist warehouse crew with seasonal and annual inventory counts
  • Work with an optimization mindset to improve daily processes and procedures
  • Support the management of the e-commerce site, Millborn Canada website by monitoring inventory availability and pricing accuracy and providing feedback to Marketing on adjustments as needed

Special Requirements

  • Exceptional communication skills, both written and verbal
  • Experience working in or around agriculture preferred
  • Ability to learn and utilize internal order management system
  • Ability to react and respond quickly when problems arise, and have a problem-solver mindset
  • Able to work independently, make quick decisions, and clear workload without supervision
  • Thrive under pressure in a progressive, fast-paced environment
  • Positive mindset through challenging workload
  • Exceptional attention to detail and strong organization skills
  • Willingness to work longer hours during peak seasons (spring and fall as needs arise) to service customers

Other Information

EDUCATIONAL/EXPERIENCE REQUIREMENTS

  • GED/High School Diploma required
  • Post Secondary Education and/or adequate experience in Agricultural Sales, Agronomy, Business Administration, or related field preferred
  • Agricultural/Agronomy background a plus

WORKING CONDITIONS

This is a full-time position based at our Canada headquarters in Calgary, AB. Occasional travel may be required to support events, meetings, or dealer visits.